Frequently Asked Questions — YesBet Casino

Registering at YesBet is straightforward and takes just a few minutes. On the home page, click the "Register" button and fill in the sign-up form with your personal details. This includes your full name, email address, date of birth and residential address. After confirming your email address, your account is active. Please note that you must be at least 18 years old to open an account.

To verify your account we need a valid photo ID (driver's licence or passport) as well as a recent proof of address. As proof of address we accept a utility bill, a bank statement or an official document that is no older than three months. In certain cases, proof of the payment method used may also be required. You can conveniently upload the documents as a photo or scan via your player account.

No, only a single account per person is allowed at YesBet. Opening multiple accounts violates our Terms & Conditions and can lead to the closure of all affected accounts and the loss of balances. If you have problems accessing your existing account, please contact our customer service.

YesBet offers you a wide selection of secure payment methods. These include common credit cards such as Visa and Mastercard, e-wallets, bank transfer and other popular payment options. You will find all available methods in the cashier of your account. The options offered may vary by region.

The processing time for withdrawals depends on the chosen payment method. E-wallet withdrawals are usually processed within 24 to 48 hours. For cards and bank transfers, processing can take three to five business days. Please note that the first withdrawal may require verification of your account, which can extend the process further.

The minimum deposit at YesBet is usually AU$10. Depending on the payment method chosen, this amount may vary slightly. The exact minimum and maximum amounts are shown to you in the cashier before you complete the transaction.

YesBet generally charges no fees for deposits or withdrawals. However, it is possible that your payment provider charges its own fees, particularly for currency conversions or international transactions. We recommend that you check your provider's terms.

The welcome bonus is credited automatically on your first deposit, provided you meet the minimum deposit and did not decline the bonus during registration. The exact details, including bonus amount and conditions, can be found on our promotions page. Please read the bonus terms carefully before making a deposit.

Wagering requirements determine how many times a bonus amount must be wagered before a withdrawal is possible. If, for example, a bonus must be wagered 35 times and you received AU$50 bonus, you must place bets totalling AU$1,750 before the bonus and any resulting winnings can be paid out. Not all games contribute equally towards meeting the wagering requirements. The exact weightings can be found in the respective bonus terms.

As a rule, only one active bonus can be used at a time. Before you can activate a new bonus, the wagering requirements of the current bonus must be met or the bonus must be cancelled. For detailed information on individual promotions, please refer to the respective bonus terms.

YesBet offers an extensive game selection that leaves nothing to be desired. This includes hundreds of pokies from well-known providers, classic table games such as blackjack, roulette and baccarat, video poker, jackpot games with progressive prize pools and numerous other game categories. The game selection is regularly expanded with new titles.

Yes, many games at YesBet can be tried for free in demo mode. This gives you the opportunity to get to know game mechanics and features without wagering real money. Demo mode is available for most pokies and some table games. Live casino games are excluded from free play.

RTP stands for "Return to Player" and indicates the theoretical payout percentage of a game. An RTP of 96 percent means, for example, that over the long term the game pays back an average of AU$96 out of every AU$100 wagered. The RTP value is calculated over millions of game rounds and is no guarantee for individual sessions. You will find the RTP values of individual games in the respective game information.

Yes, YesBet has a live casino with professional dealers who host games in real time. The live casino offering includes various variants of blackjack, roulette, baccarat and game-show games. The games are streamed in high video quality, and you can interact directly with the dealers and other players.

Yes, security is the top priority at YesBet. We use state-of-the-art SSL encryption technology to protect all data transfers. Our games are tested for fairness by independent testing agencies, and we use certified random number generators. In addition, we meet strict regulatory requirements to protect our players.

Your personal data is processed and protected in accordance with the Australian Privacy Principles under the Privacy Act 1988. We use technical and organisational security measures to prevent unauthorised access. Detailed information on how we handle your data can be found in our privacy policy.

Responsible gambling means treating gambling as entertainment while always keeping control of your gambling behaviour. YesBet provides various tools, including deposit limits, loss limits, session limits and self-exclusion. Detailed information can be found on our responsible gambling page.